Shipping policy
Everything we make ships from Virginia Beach, Virginia. Here's how we handle getting it to you.
Where we ship
We ship to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship internationally. If you need international delivery, please contact us. We can sometimes arrange it case by case.
How we ship
Orders ship via UPS Ground from Virginia Beach, VA. UPS Ground typically delivers within 1 to 5 business days depending on the destination zone. Your exact delivery estimate is shown at checkout based on your shipping address.
Processing time
We process and hand off orders to UPS within 1 to 2 business days of receiving them. Orders placed Friday after 12:00 PM ET, on weekends, or on U.S. holidays are processed the next business day.
Tracking
Once UPS scans your package, we'll email you a tracking number. You can also check the status of a recent order by contacting us with your order number.
Wholesale (case) orders
A wholesale case of 45 frames and 45 picture panels ships as a single UPS Ground box. Larger orders may ship across multiple boxes; we'll send a tracking number for each. Wholesale orders follow the same processing time as retail.
Shipping rates
Shipping is calculated at checkout based on your destination and the number of frames in your order. UPS Ground rates from Virginia Beach apply.
Shipping address accuracy
Please double-check your shipping address at checkout. We ship to the address you provide. If a package is returned to us as undeliverable because of an incorrect address, we'll contact you to arrange reshipment; you'll be responsible for the second shipping charge.
Lost, damaged, or delayed packages
If your package shows as delivered but you don't have it, please check with neighbors and your delivery location first, then contact us within 7 days of the delivery scan so we can open a trace with UPS.
If a package arrives damaged, please save the box and packing material, take photos of the damage, and contact us within 7 days. We'll send a replacement at no cost and file a damage claim with UPS on our end.
Risk of loss
Title and risk of loss transfer to you upon UPS's delivery to the address you provided. We'll always work with you in good faith when something goes wrong in transit, even when the carrier's scan says "delivered."
Contact
Questions about a specific shipment, or need to change an address on an order that hasn't shipped yet? Reach us here and we'll come back within one business day.